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Garantie

Allgemeine Bedingungen und Garantiefrist

InHand Networks gewährt für seine Produkte eine Garantie auf Material- und Verarbeitungsfehler ab dem Datum der Auslieferung aus den InHand-Produktionsstätten für die unten angegebene Dauer. Die Garantiezeit der Produkte variiert je nach Produktkategorie. Wir bieten Ihnen von Fall zu Fall eine Rückerstattung, einen Umtausch oder einen Reparaturservice an. Für Artikel, die für eine Rückerstattung oder einen Umtausch zur Verfügung stehen, muss der Antrag innerhalb des Rückerstattungs-/Umtauschfensters eingereicht werden.

ProduktRückgabefensterUmtauschfensterGarantiezeit
Cellular Routers30 Tage30 Tage3 Jahre (1 Jahr für Akku)
Industrielle Router30 Tage30 Tage3 Jahre
Edge Gateways30 Tage30 Tage3 Jahre
Industrie-PCs30 Tage30 Tage3 Jahre
Fahrzeug-Gateways30 Tage30 Tage3 Jahre
Cellular Modems30 Tage30 Tage3 Jahre
Industrie Switches30 Tage30 Tage5 Jahre
IWOS60 Tage60 Tage2 Jahre
Commercial Networking Routers30 Tage30 Tage3 Jahre

Garantiebestimmungen

  • This warranty is limited to either the repair or replacement (at InHand’s sole discretion) of the defective product during its warranty period.
  • Wenn sich ein Produkt innerhalb von 30 Tagen nach Erhalt des Produkts als defekt erweist und das Produkt ordnungsgemäß installiert und verwendet wurde, kann das Produkt als bei der Ankunft defekt angesehen werden. Sie können ein Ersatzprodukt in dem Zustand zurückerhalten, in dem das Produkt ursprünglich gekauft wurde. Der Kunde ist für alle Sicherungen, Wiederherstellungen und Neuinstallationen anderer Software oder Daten verantwortlich.
  • Repaired or replaced products are warrantied for 3 months from the date of repair or replacement, or for the remainder of the original product’s warranty period, whichever is longer.
  • Produkte, die ohne RMA-Nummer und ohne gültigen Kaufnachweis zurückgeschickt werden, werden nicht bearbeitet und werden entsorgt. Kunden können eine RMA-Nummer unter track number.com erhalten, indem sie die erforderlichen Informationen einreichen.

Warranty Exclusions

The InHand warranty covers only defects arising from normal use and does not apply in the following cases:

  • Product modified in any way NOT described explicitly in the corresponding product’s user manuals. (NOTE: The product’s user manuals provide instructions for installing, configuring, and maintaining your InHand product. Please refer to the user manuals before installing or configuring the product, and don’t tear up the label at the product body.)
  • Product has been painted, rebranded or physically modified in any way.
  • Product subjected to misuse or abuse, whether by accident or other causes. Such product conditions will be determined by InHand at its sole and unfettered discretion.
  • Product damaged due to a natural disaster, including but not limited to lightning, flooding, earthquake, or fire.
  • Product found to be defective after the warranty period has expired.
  • Products that have been updated, reworked, or improperly tested by the Customer, or by a third party at the request of the Customer.
  • Products with an altered and/or damaged serial number.
  • Product has been damaged due to power surges, improper power supply, electrical current fluctuations, corrosive environment installations, induced vibration, harmonic oscillations or resonance associated with movement of air currents around the Product(s).
  • The customer has not followed local country regulations, including operation within legal frequency channels, output power Dynamic Frequency Selection requirements.
  • Products has been damaged or impaired as a result of using third party hardware, software or firmware.

RMA Process

  1. RMA Approval
  • Customers are required to create an RMA number and send an email to InHand’s Technical Support team, describing the issue in detail. Technical Support will help to resolve the problem remotely. If the issue requires product return, Technical Support will confirm this and notify the Sales Administrator to arrange for the return shipment.
  1. Return Shipping Costs
  • In-Warranty Products: If the product is under warranty, the customer is responsible for the cost of shipping the product back to InHand. We will cover the shipping cost to return the repaired or replaced product to the customer.
  • Out-of-Warranty Products: For products that are no longer under warranty, the customer is responsible for both the return shipping costs and any repair or replacement fees. The customer is also responsible for shipping costs to return the product to them after repairs are complete.
  1. Repair Process & Timeline
  • Upon receiving the returned product, we will assess the issue and determine whether the product can be repaired or replaced. Most repairs are completed within 7-10 business days, but more complex issues may require additional time. If a replacement unit is necessary, we will notify you and provide an estimated shipping date.

Out of Warranty

If your product is out of standard warranty period, the customer may have InHand repair the unit on a fee basis. The repair cost structure is as follows:

Shipping + Maintenance + Parts and Materials = the cost to be paid by the customer

  • Shipping: The customer needs to pay for the transportation cost of returning the product to the InHand repair center
  • Repair cost: refers to the labor expenses incurred by the service personnel for inspection, repair, debugging and adding functions of the repaired products, the use of instruments and equipment, and the sum of the site, water and electricity, and auxiliary materials.

Repair Service Pricing by Level

Repair LevelService DescriptionFee (USD)
Level 1Firmware upgrade and re-testing only; no shell soldering or component replacement0
Stufe 2Dismantling the shell for repair and replacing up to 2 components15
Stufe 3Complex diagnostics requiring test environment setup; replacement of more than 2 components30
  • Parts and materials cost: refers to the total cost of materials consumed by service personnel in the process of repairing a certain product and the cost of parts to be replaced, and the price of parts and materials is subject to the purchase price of accessories and raw materials of InHand company at the time of maintenance.

General

This Warranty applies to all Products sold under the InHand brand. If any provision of this Warranty is determined to be unenforceable or invalid by court decision, this Warranty will not be rendered unenforceable or invalid as a whole, and the provision will be changed and interpreted so as to best accomplish the objectives of the original provision within the limits of applicable law. InHand is not responsible for any warranty, support or maintenance commitments made by Channel Partner or other service providers. InHand reserves the right to amend or change this warranty at its sole discretion at any time, and this Limited Warranty shall not be interpreted to create any contractual obligation by InHand to provide support to any specific Customer, Channel Partner or other service providers.

Repair Service Availability

For products that are no longer covered under warranty, we may offer repair services subject to the availability of parts and the feasibility of repairs. However, please note that there is a possibility that we may be unable to repair the product due to the unavailability of necessary components or other technical limitations. In such cases, we will inform you of the situation and explore alternative solutions where possible.